Electronic Express Privacy Policy

Electronic Express, Inc. ("Electronic Express," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, purchase products from us, communicate with us, or otherwise interact with Electronic Express.

This Privacy Policy applies to personal information collected through ElectronicExpress.com, our retail locations, customer service operations, online ordering platforms, financing and delivery processes, marketing communications, and other interactions with Electronic Express, unless a separate privacy notice applies to a specific product, service, or program.

This Privacy Policy is intended to help you understand:

• The categories of personal information we collect;
• How we collect and use personal information;
• The circumstances under which we may disclose personal information to others;
• The choices and rights available to individuals under applicable law; and
• How to contact us regarding our privacy practices.

By accessing or using our website or otherwise interacting with Electronic Express, you acknowledge that your personal information will be handled as described in this Privacy Policy.

SCOPE

This Privacy Policy applies to personal information collected by Electronic Express through:

• ElectronicExpress.com;
• Communications with our customer service representatives;
• Purchases made through our website;
• Purchases made through third-party online marketplaces where Electronic Express fulfills or services the order;
• Delivery, installation, warranty, and repair services;
• Financing applications offered through third-party financing providers;
• Promotional emails and transactional text message communications; and
• Other products or services that reference this Privacy Policy.

This Privacy Policy does not apply to websites, products, or services operated by third parties,including financing providers, payment processors, marketplace operators, manufacturers, social media platforms, or other companies whose privacy practices are governed by their own privacy policies. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

INFORMATION WE COLLECT

The information we collect depends on how you interact with Electronic Express. We may collect information when you visit our website, create an account, place an order, apply for financing, schedule delivery or installation, contact customer service, subscribe to promotional communications, participate in a survey or promotion, or otherwise communicate with us.

Electronic Express does not use or disclose sensitive personal information for purposes other than those permitted by applicable law.

Information You Provide

When you interact with Electronic Express, you may choose to provide us with personal information, including:

• Your name;
• Billing, shipping, and mailing addresses;
• Email address;
• Telephone number;
• Payment information necessary to complete a purchase;
• Information submitted in connection with financing applications offered through our financing partners;
• Communications with our customer service department;
• Product reviews, warranty registrations, survey responses, contest or promotion entries, and other information you voluntarily provide.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and your interaction with our website. This information may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Device information and operating system;
• Website pages visited and the time spent on those pages;
• Referring websites or search engines;
• Date and time of your visit;
• Purchase activity on our website; and
• Information collected through cookies, pixels, tags, and similar technologies used to operate our website, analyze website performance, improve your experience, and provide relevant advertising.

Information We Receive From Third Parties

We may also receive personal information from third parties in connection with providing our products and services. These third parties may include:

• Online marketplaces through which our products are sold;
• Payment processors;
• Financing providers;
• Delivery and installation providers;
• Manufacturers and warranty providers;
• Shipping carriers;
• Analytics providers;
• Advertising partners; and
• Other service providers that assist us in operating our business.

The information we receive from these third parties varies depending on the products or services you request and the services they provide on our behalf.

HOW WE USE YOUR INFORMATION

Electronic Express uses the personal information we collect to operate our business, provide products and services, improve your experience, and comply with our legal obligations.

Depending on how you interact with us, we may use your personal information to:

• Process and fulfill orders, including arranging delivery, installation, and warranty services;
• Process payments and facilitate financing applications through our financing partners;
• Create and maintain your online account;
• Communicate with you regarding your orders, deliveries, service requests, returns, exchanges, or other customer service matters;
• Respond to your questions, comments, or requests;
• Send transactional communications, including order confirmations, shipping notifications, and text message updates;
• Send promotional emails and other marketing communications, where permitted by law and consistent with your communication preferences;
• Personalize your shopping experience and improve the functionality of our website;
• Analyze website traffic, customer interactions, and purchasing trends to improve our products, services, and website performance;
• Detect, investigate, and help prevent fraud, unauthorized transactions, security incidents, and other unlawful activity;
• Protect the security and integrity of our website, systems, customers, and business operations;
• Comply with applicable laws, regulations, legal process, and contractual obligations; and
• Enforce our policies, terms, and other legal rights.

We may also use personal information for any other purpose disclosed to you at the time the information is collected or as otherwise permitted or required by applicable law.

HOW WE SHARE YOUR INFORMATION

Electronic Express does not sell your personal information. However, we may disclose or share personal information with third parties as described below in order to operate our business, provide products and services, and, where applicable, support advertising and marketing activities.

Service Providers

We may share personal information with service providers that perform services on our behalf, including payment processing, fraud prevention, website hosting, data storage, customer support, analytics, email communications, and other business operations. These service providers are authorized to use personal information only as necessary to perform services for Electronic Express.

Payment Processing and Financing

Payment information is processed through third-party payment processors. If you apply for financing, your information may be shared with financing providers to process your application and administer your financing account. The collection and use of your information by these providers is governed by their respective privacy policies.

Delivery, Installation, and Product Services

We may share information necessary to fulfill your order with shipping carriers, delivery providers, installation companies, manufacturers, warranty providers, and other service providers involved in completing your purchase or providing post-sale support.

Marketplace Orders

If you purchase Electronic Express products through a third-party marketplace, we may receive and use personal information provided by the marketplace to fulfill your order, provide customer service, process returns, and otherwise support your purchase.

Analytics and Advertising

We use third-party analytics and advertising technologies to better understand how visitors use our website, improve our services, measure the effectiveness of our advertising, and provide more relevant advertising to users. These technologies may collect information about your interaction with our website and may involve the sharing of certain personal information for advertising purposes as defined by applicable law.

Legal Requirements and Protection of Rights

We may disclose personal information when we believe doing so is necessary to comply with applicable law, legal process, governmental requests, or to protect the rights, property, or safety of Electronic Express, our customers, our employees, or others.

COOKIES AND TRACKING TECHNOLOGIES

Electronic Express uses cookies, pixels, tags, and similar technologies to operate our website, improve functionality, analyze website performance, personalize your experience, and support our advertising and marketing efforts.

These technologies may collect information about your device, browser, website activity, and interactions with our website. We may also use third-party analytics and advertising providers to help us understand how visitors use our website and measure the effectiveness of our advertising.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Where required by applicable law, Electronic Express recognizes Global Privacy Control ("GPC") browser signals as a request to opt out of the sale or sharing of personal information associated with that browser for purposes of targeted advertising.

DATA SECURITY

Electronic Express maintains reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, and destruction.

Although we strive to protect your personal information, no method of transmitting or storing information electronically is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by Electronic Express.

DATA RETENTION

Electronic Express retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our products and services, comply with applicable legal obligations, resolve disputes, enforce our agreements, protect our legal rights, and support our legitimate business operations. The length of time we retain personal information depends on the nature of the information collected, the purpose for which it was collected, and applicable legal, regulatory, and operational requirements.

CHILDREN’S PRIVACY

Electronic Express does not knowingly collect personal information from children under the age of 13 through its website. Our website is intended for a general audience and is not directed to children. If we become aware that we have collected personal information from a child under 13 in violation of applicable law, we will take reasonable steps to delete that information.

YOUR PRIVACY RIGHTS

Certain state privacy laws provide consumers with specific rights regarding their personal information. If you are entitled to exercise these rights under applicable law, and subject to verification of your identity, you may have the right to:

• Know whether we collect, use, disclose, sell, or share your personal information;
• Request access to the personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of personal information we maintain about you, subject to applicable legal exceptions;
• Opt out of the sale or sharing of your personal information and the processing of your personal information for targeted advertising, where applicable;
• Limit the use or disclosure of sensitive personal information, where applicable; and
• Not be discriminated against for exercising your privacy rights.

To exercise any privacy rights available to you under applicable law, you or your authorized agent may submit a request using the contact information provided in this Privacy Policy. Before processing your request, we may take reasonable steps to verify your identity and, where applicable, the authority of any authorized agent acting on your behalf.

Electronic Express will respond to verified privacy requests within the time required by applicable law.

CHANGES TO THIS PRIVACY POLICY AND CONTACT INFORMATION

Electronic Express may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs. When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. If we make material changes, we may also provide additional notice, such as by posting a prominent notice on our website or by other means as required by applicable law.

If you have questions about this Privacy Policy or our privacy practices, or if you wish to submit a privacy rights request available under applicable law, you may contact us using the information below:

ElectronicExpress.com
Attn: Data Privacy
418 Harding Industrial Dr.
Nashville, TN 37211

Email: dataprivacy@electronicexpress.com

Telephone: 1-888-257-7500

Last Updated: July 2, 2026

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