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Return Policy

In Store Purchase Return Policy

We accept returns or exchanges within 30 days from the original purchase on unopened televisions, camcorder, digital cameras, radar detectors, GPS/navigation, computers, car stereos, cell phones, and major appliances.

An original receipt is required for all returns, exchanges, price matches and warranty repair services. For cash purchases over $100 and all check purchases, your refund will be issued by a check mailed from our corporate office within 14 business days of the return.

Please note that any refunds to a credit card must be placed on the original credit card used. If the original credit card is not available the refund can be placed on a gift card or sent as a mail check. Mail check refunds will be issued by check, mailed from our corporate office, within 14 business days of the return.

These items are non-returnable:

  • Labor and/or installation
  • Gift cards
  • Opened appliances
  • Opened computers
  • Clearance merchandise
  • DirecTV
  • Gaming systems
  • Special order

Items missing the original UPC and/or packaging may only be available for an even exchange. Any product that was purchased when a mail-in rebate was available will have the amount of rebate deducted from the refund.

Price Guarantee: Customer must present a local competitor's current ad within 7 days of the original purchase date, and the item must be in stock without limited quantities. We match Amazon pricing that is sold AND shipped by Amazon. We will not match an item that has already been matched. We reserve the right to deny any return or price match.

On Line Purchase Return Policy

When you order from Electronic Express, we fulfill and ship our own inventory. Any return is sent back to Electronic Express as well. We strive to maintain a return policy that is in line with that of all other major online retailers. If you are unsatisfied with your purchase within 30 days, please contact us by phone or email:

Electronic Express Customer Service

1-888-257-7500
sales@electronicexpress.com

Customer Service Hours

Mon - Fri: 8 am - 7 pm CST
Saturday: 9 am - 6 pm CST
Sunday: 12 pm - 6 pm CST

If you wish to return your product, Electronic Express will issue you a return shipping label. The cost of the label will be deducted from the return total, unless the reason for the return is a result from an error caused by Electronic Express or the product is defective or damaged.

Exceptions

Computers (laptops & desktops)

  • New desktop, laptops, or tablets purchased from Electronic Express that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a restocking fee based on the condition of the product.
  • Electronic Express requests all Computers and tablets be reset to factory setting and have all password / locks removed before being returned.

Car Audio, GPS, and Drones

  • Camcorders, Digital Cameras, Installed Car Audio Products and GPS Units, are subject to the same rules as Computer, Laptops and Tablets.
  • Certain toys, flying machines, and drones may NOT be returned for any reason; If these units have any defects, they are covered by and must be serviced by the manufacturer.
  • Video Game Hardware cannot be returned once opened.
  • Exercise Equipment must be returned and / or serviced by the manufacturer.

Watches

  • All product packaging – including the box, warranty and any other paperwork must be returned with the product.
  • Any items returned without original documentation will be rejected.
  • Watches that have been resized, damaged, or otherwise altered will not be accepted for return.

Televisions

  • If you aren't 100% satisfied with your TV purchase, you may return any new or like-new Television within 30 days for a refund. All returned items must be in their original box and include all the original packing material, manuals, and accessories.
  • Electronic Express will accept your return; we just ask that you pay for return shipping. You'll also need to pack the TV in its original box with all original packing material, and accessories. If the TV was shipped via Freight delivery, we will arrange and schedule the pickup.
  • It is always possible for a TV to be damaged in shipping, so we ask that you inspect the TV before signing, not just the box. Please refuse the delivery and contact us at 1-888-257-7500 if you notice damage to the TV itself. All damage related claims must be reported within 48 hours of delivery.
  • PLEASE SEE RETURN SHIPPING COST FOR FURTHER INFORMATION**

Appliances

  • All customers who live outside of our local delivery area of Middle Tennessee and North Alabama will receive correspondence regarding the Freight delivery process. We also advise customers to measure before having an Appliance ship to their residence.
  • If the customer is confident, we will ship their product. In the event the product does not fit, even after measuring, or are just not happy with their purchase, we ask they are packaged the way they have been received to prevent damage during return shipping.
  • To return an Appliance shipped with Freight Delivery, the item should be in like-new condition. When the carrier comes to pick up the Appliance, have it packaged in the original packaging and ready for pick-up.
  • In the event the Appliance arrives damaged, no return shipping cost will be incurred and an exchange or return will immediately be started.
  • Electronic Express requests that you inspect your Appliance for damage upon delivery and report any issue within 48 hours.
  • PLEASE SEE RETURN SHIPPING COST FOR FURTHER INFORMATION**

Note: Electronic Express will not accept returns on products missing Serial Numbers and UPC’s

**Return Shipping Costs

  • If you return an item using a return shipping label we send to you via email (drop-off or pickup), and the reason for return is not a result of an Electronic Express error, the return shipping cost will be deducted from your refund. The deduction of shipping fees applies to Freight Shipments as well.
  • If you receive a damaged product, please call or email us within 24-48 so that we may set up arrangements for return / exchange, as described above. No return shipping cost will be incurred in this event.
  • Customer Refusals will result in the customer having to pay for the shipping cost to their residence and back to Electronic Express. If Electronic Express received a notice to cancel the order prior to shipping, you will not be charged any shipping fees.

Restocking Fees

Electronic Express reserves the right to charge restocking fees in situations outlined above. Whenever a product is returned and it is determined there is misuse, damage or neglect, based on the condition in which the product is received, a restocking fee will be determined. It is our hope we never have to apply this type of additional charge.