Frequently Asked Questions

Electronic Express has been serving customers since 1983.

Electronic Express is based in Nashville, Tennessee with stores throughout Tennessee & Northern Alabama.

Yes. Customers can shop Electronic Express online or at store locations throughout Tennessee and Northern Alabama. Online shoppers can purchase eligible products for shipping, local delivery or store pickup and can get assistance through online chat or by phone.

No. Electronic Express sells much more than consumer electronics. In addition to TVs, computers, gaming, home audio, personal audio and smart-home products, Electronic Express carries major appliances, premium and luxury appliances, small appliances, furniture, mattresses, housewares and more. Our major appliance selection includes refrigerators, ranges, dishwashers, washers, dryers and other kitchen and laundry appliances.

Yes. Electronic Express sells refrigerators, ranges, dishwashers, washers, dryers and other major appliances from leading brands such as GE, Samsung, Frigidaire, LG, Speed Queen and more. Our selection includes competitively priced everyday appliances as well as premium and luxury kitchen and laundry products.

Yes. Electronic Express has knowledgeable appliance specialists who can help you compare brands, features, sizes and price points and select appliances that fit your home and needs. Expert assistance is available in our stores, through online chat and by phone for customers shopping online.

Yes. Electronic Express can help customers plan and select complete kitchen appliance packages for remodels, new construction and appliance upgrades. Options include mainstream, premium and luxury brands across refrigerators, cooking appliances, dishwashers, ventilation and other kitchen categories.

Electronic Express combines competitive appliance pricing and a broad selection of major brands with knowledgeable appliance specialists, local delivery and professional installation. Customers can shop for individual appliances or complete kitchen and laundry packages online or at stores throughout Tennessee and Northern Alabama.

Yes. Electronic Express carries premium and luxury kitchen and laundry appliances for customers replacing individual appliances, remodeling kitchens or planning complete appliance packages. We carry luxury brands such as Thermador, ZLINE, ASKO, JennAir, Monogram and more.

Yes. Electronic Express is an authorized retailer for dozens of major brands, so you can shop with confidence knowing your purchase is backed by the applicable manufacturer’s warranty.

Yes. Electronic Express has a dedicated team to help businesses, designers, and contractors with their purchasing needs. Visit our corporate sales page to connect with the right specialist for your project.

Special Order products are available to purchase but are not currently in stock at our warehouse. When you purchase an item marked “Special Order” on ElectronicExpress.com, we order it directly from the manufacturer shortly after your purchase is complete.

The estimated delivery time reflects the manufacturer’s typical turnaround time based on our experience. Actual delivery times may vary depending on product availability.

Yes, we’ve partnered with several financing providers for our online and in-store customers. For more details visit Financing with Electronic Express.

Our return policy can be found here: Electronic Express Return Policy.

Electronic Express offers delivery & installation services on major appliances, televisions, home theater audio and smart home devices.

Electronic Express delivers nationwide, with shipping and delivery options based on the product and your location. We also offer local delivery to more than 400 ZIP codes throughout Tennessee, Northern Alabama, and parts of neighboring states. Within our local delivery area, our delivery team typically delivers orders within 2–5 days.

Most major appliance deliveries can be scheduled within 2–5 days, depending on product availability and available delivery timeslots.

You can select a delivery date, but a specific delivery time cannot be reserved. We’ll contact you the day before your scheduled delivery to provide a three-hour delivery window.

Yes, you can reschedule your delivery date with no penalty.

Please contact our delivery department to schedule a new delivery date with no penalty.

We suggest clearing a pathway for all appliance and TV installations, ensuring hookups are easily accessible, and making sure the fuse box can be switched off for 240-volt appliances.

Refrigerator delivery prep: Please empty out your refrigerator into a cooler if you requested that the fridge be hauled away. We also suggest cleaning the refrigerator since our delivery team may decline to haul-away your old fridge if it risks being a major source of odor in the delivery truck or Nashville warehouse.

No. Our delivery teams are trained to complete installations within specific requirements, but they are not contractors and cannot make modifications to your home. This includes installing or relocating electrical outlets, running new water lines, modifying cabinetry, or making other structural, plumbing, or electrical changes.

Any necessary home modifications should be completed by a qualified contractor before your scheduled delivery and installation.

You or another adult age 18 or older must be present at your home to receive the delivery.

Yes. Electronic Express will call you the day before your scheduled delivery to provide a three-hour delivery window. On the day of your delivery, the delivery team assigned to your order will contact you approximately 30 minutes before arrival.

If the delivery team is running behind schedule, our delivery department will contact you to inform you about the delay. In rare cases, your order will be rescheduled if the delivery team is facing insurmountable issues.

Yes. When installation is included, our delivery teams test the appliance to confirm that it powers on and begins operating normally before marking the delivery as complete.

Please contact the store where you made your purchase or our delivery department directly. Our team will review the issue and help determine the appropriate next steps to resolve it.

Electronic Express has 22 locations across Tennessee and Northern Alabama.

Stores are open every day of the week but they don’t have uniform hours. Please visit our locations page to find your nearest store’s opening hours.

Our stores can be found in middle Tennessee, eastern Tennessee, and northern Alabama. You can find all store locations on electronicexpress.com/stores.

Yes. The availability of the product can be found on the product page on ElectronicExpress.com by selecting the pickup option and reviewing store locations listed in the “buy online, pickup at store” section. Inputting your zip code will sort the stores closest to your local zip code to the top.

Yes, Electronic Express stores can order from the Nashville warehouse or special order directly from the manufacturer.

Yes. Delivery and installation services are available for appliances purchased at any Electronic Express store. To view available options for an eligible product, click “Installation” under “Services we offer” on its product page.

Yes, the best selling appliances have limited stock at our stores. If you have a specific model you're interested in, the product page can provide in-store product availability. We recommend calling the store to confirm availability since stock is limited.

Yes, with a receipt.

Yes, many of the financing partners on our financing page can be used in-store.

Our Cookeville location provides car installs for consumers.

Yes, thousands of products sold on ElectronicExpress.com include free shipping. Customers can confirm that the product has free shipping on the product details page above the “add-to-cart” button.

Yes, you can confirm product inventory online, select the closest with the product in-stock, and specify pickup at checkout. Please wait for a confirmation email before commuting to the store to pick up your order; most in-store pickup orders are confirmed within 2 hours.

We ship to all of the lower 48 states. Shipping to Alaska and Hawaii is not available at the moment.

Use our Order & Delivery Tracking to find the status on your package or delivery order.

Shipping (processing) times depend on the type of item you ordered and when your order was placed:

• Standard Orders: Most orders placed before 2:00 PM CT ship the same day.
• Large Appliances: Normally ship the next business day.
• Freight & Special Orders: These take slightly longer to process. We will provide shipment information directly to you so you can schedule your delivery.

Delivery times depend on the item, your location, and when the order was placed. Once your order has shipped, here is when you can expect it to arrive:

• Standard Orders: Most standard items arrive within 2–5 days.
• Large Items (Local Delivery): Major appliances and large TVs delivered within our local area (Tennessee, Northern Alabama, and bordering states) typically arrive within 2–5 days. See our Delivery & Installation FAQ for more details.
• Large Items (Freight Shipping): If you live outside our local delivery zone, large items ship via freight and generally arrive within 9 days. The freight courier will contact you directly to schedule your delivery when the item reaches your area.

Note: Delivery time measures transit after the item leaves our facility. For details on how long it takes us to process and dispatch your items, please see our FAQ on shipping times.

For customers within our local delivery zone, yes. Simply select installation within the pop-up drawer that appears after selecting add-to-cart or within the cart itself. Please refer to the FAQ’s Delivery & Installation section for more details on local delivery & installation.

You can choose your delivery date, but not the specific time.

Scheduling Your Date: After you place an order for a major appliance or big-screen TV, our team will call you to schedule a delivery day that works best for you.

Your Delivery Window: While you cannot request an exact arrival time, we will contact you the day before your scheduled delivery to provide a 3-hour delivery window.

Contact our customer service team to make changes to your order.

Yes! By signing up for a free EE Insider account, you can access your complete order history, track your current shipments, and create a personal wish list.

Yes. Because Electronic Express is an authorized retailer of the brands we sell, products purchased from us are eligible for the manufacturer’s warranty. We recommend registering your product with the manufacturer to help ensure any future warranty claims go as smoothly as possible.

Yes. Extended warranties are available for many of the products sold by Electronic Express. If purchasing in-store, ask an associate whether an extended warranty is available for the product you’re interested in. For online purchases, extended warranty options are displayed on the cart page during checkout.

Yes, an extended warranty can be purchased within 30 days of purchase. Please return to the location of your purchase to add the extended warranty.

Electronic Express extended warranties cover eligible product failures, including manufacturer defects and power surge failures. Physical damage, corrosion, blockages, dents, scratches, manufacturer recalls, and acts of God are not covered.

No, the extended warranty covers manufacturer defects, quality of workmanship, and power surges.

Yes, if the product has 3 repair attempts within a 12-month period, the 4th claim within the same 12-month period is resolved by replacement or value voucher.

Some extended warranty coverage begins as soon as you take possession of the product, while additional coverage begins after the manufacturer’s warranty expires.

During the manufacturer’s warranty period, the Electronic Express extended warranty may cover eligible issues that the manufacturer’s warranty does not, such as power surge failures and defective pixels that aren’t normally covered by the manufacturer. Once the manufacturer’s warranty expires, more general defects normally handled by the manufacturer warranty will continue to be covered by the extended warranty.

Simply go to Alliance Warranty Solutions' website and file a claim.

Use the information used at checkout to file a warranty claim. AWS matches your claim to the information we have on file.

While a receipt is helpful, AWS can locate your warranty using the information you provide during your claim.

In-store, yes. Store locations have the ability to start a layaway on the product you are interested in purchasing. Layaway holds the sale price of the product.

Layaway does not put a hold on the physical product. To help avoid putting a price hold on products that will soon be out of stock, clearance items cannot be put on layaway. Clearance products include items with prices ending in .97, .80, or .50 cents.

10% of the total price must be put down for the layaway to be established.

Yes we do! View our price match policy.

Most price matching rules apply to in-store sales only, but the price match is applied immediately to the sale. Ask a store manager if you have any additional questions.

We offer military discounts through our online store. For more information visit Electronic Express ID.ME Special Offers. For discounts at our physical locations, contact your local store for information about available military discounts.

Yes. While some of our regular stores carry floor models and open-box items, most scratch and dent appliances are located at our outlet locations. You can browse the Outlet section of our website to see what is currently available and order these items for in-store pickup.

While a select number of open-box items are available for national shipping through the Outlet section of our website, most cannot be shipped. To ensure complete satisfaction, we require customers to inspect the majority of these items in person before purchase. However, once you have inspected and purchased an item at one of our store locations, we can provide local delivery within our service area.

EE Insider is our free rewards and account program designed to give you the best shopping experience at Electronic Express. Joining is 100% free and gives you instant access to member-only discounts, early sales access, and convenient account features.

Signing up is fast and free! Click Register at the top of ElectronicExpress.com and enter your information to start saving immediately.

As an EE Insider, you unlock exclusive perks including:

• Exclusive Insider Pricing: Access member-only savings beyond our guaranteed lowest prices.
• Early Access to Deals: Shop major sales and promotions before the general public.
• Order History & Tracking: Easily view past purchases and track active shipments in one central dashboard.
• Saved Payment Methods: Enjoy faster checkout by securely storing your preferred payment options.
• Personal Wish List: Save your favorite products to purchase or review later.

EE Insider pricing offers extra savings on select products specifically for our members. These exclusive discounts reduce the price even lower than our guaranteed lowest price.

When browsing products on our website, you may see a badge that says "Log in for Insider Offer." This indicates that a special member-only discount is available for that product. Simply log in to your free EE Insider account—or create one—to reveal the reduced price.

Simply log in to your EE Insider account while shopping. Once signed in, any eligible Insider pricing will automatically display on the product page and apply directly to your cart at checkout.

Log in to your EE Insider account and go to the ‘Orders’. You can review details from past purchases and get real-time tracking updates on active shipments.

Yes! Inside your account dashboard, you can securely save payment methods so you don't have to enter your card details every time you place an order.

Whenever you see a product you like, click the Add to Wish List button on the product page. You can view, manage, or edit your saved items anytime from your account dashboard.

Yes! We offer both instant rebates and mail-in rebates on a wide variety of items in our Rebate Center. Our offers change regularly, so we recommend checking back often for new savings.

• Instant Rebate: Applied automatically to your total at checkout—no forms or extra steps required.
• Mail-In Rebate: Requires you to submit a rebate form (online or by mail) along with proof of purchase after your order is complete to receive your rebate via check or prepaid card.

Eligible products feature a "Rebate Available" tag while you are browsing. You will also find a dedicated rebate section on the individual product details page highlighting any current rebate offers for that specific item.

You can easily browse and narrow down active promotions in our Rebate Center by sorting by Brand (e.g., Samsung, LG, Whirlpool) or Category (e.g., Major Appliances, TVs).

Yes! When you open an individual rebate offer page, you will see all qualifying products listed right on that page so you can easily add eligible items to your cart.

To redeem a mail-in rebate:

• Locate the offer on the product page or in our Rebate Center.
• Download or print the rebate form and review the instructions.
• Complete the form and submit it along with your proof of purchase (such as your sales receipt or invoice) following the instructions on the document before the submission deadline.

Yes. Rebate offers are valid for specific promotion dates and usually have a strict submission deadline for mail-in forms. Be sure to check the terms on the individual rebate details page to make sure your purchase and submission qualify.