Thank you for your purchase.
Our goal is 100% satisfaction and we aim to satisfy you each time you honor us with a purchase,
but stuff does happen! So:
We are an authorized dealer for all products we sell and every
product carries full USA MANUFACTURER WARRANTY.
All purchases* (see below for exceptions) are returnable if (UNOPENED) within 30 days. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping amount even if you originally had free shipping or paid a promotional shipping price.
A minimum 15% restocking fee will be applied to any (OPENED) merchandise that is not defective. All opened merchandise must be returned in the original manufacturer's box with the UPC intact and the product serial number must match the serial number on the manufacturer's box.
* DIRECTV / Installed Car Stereo / Satellite Radio - We do not accept returns on DIRECTV or any installed car stereo products.
* Software - We do not accept returns on opened software.
We make every effort to prevent shipping damages. It Is Extremely Important You Inspect The Product For Damages Before The Driver Leaves. If your TV appears damaged you should refuse it. Once you sign for it or open the box you cannot claim in-transit damage.
If the shipping company has left and you realize that your package is damaged, immediately contact customer service at 888-257-7500.
Damaged claims after 24 hours from date of delivery will not be accepted.
TV's up to and including 42" that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund. You will receive the purchase price less shipping charges (Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit.) You must insure the product when you ship it back to cover possible damages that may occur during transit. Return shipments must be double boxed or additional charges may apply. Any free offers that you received along with this purchase must be returned. A fee will be charged for any items that were not returned.
All TV's up to and including 42" (including defectives) are refund only, no exchanges will be offered.
TV's over 42" cannot be returned. In the unlikely event a TV is defective the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. A broken or damaged outer box is a first sign that your TV may have been damaged in transit. Open the box immediately and inspect your TV. If the TV is damaged, have the driver note it on the delivery document and contact us immediately to report the damage and file a claim.
Unopened mattresses may only be returned within 30 days of delivery. Opened / used mattresses can not be returned. Defective mattress returns are subject to the manufacturer's warranty and may be refused.
For the convenience of our valued customers, we offer an easy to follow return policy for defective items. Eligible defective products** may be returned for an exchange within 30 days from the date your product was delivered. Defective products must be returned in the original box with all packaged materials including any and all promotional materials shipped with product. THE UPC LABEL MUST BE INTACT and THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.
**The following products are not covered under our 30 day
defective return policy and will be covered exclusively by the
Appliances, cellular phones, car audio products, satellite products (DIRECTV, Sirius, XM) and HDTV receivers.
On products sold "as is" in Open Boxes, we can only accept returns/exchanges within 7 days of your purchase if the product is defective.
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply refuse the shipment. If the shipping company has left and you realize that your shipment is damaged, immediately contact customer service at (888) 257-7500, as we only have 21 calendar days to file a claim with FedEx.
In the event that you refuse your package, with the exception of damaged shipments, you will incur the full shipping price. If you ordered a product with promotional shipping, you will still incur the full shipping price upon refusing the package.
Electronic Express does not pay incoming shipping fees. In the case of defective product exchanged for new product, Electronic Express will pay outbound shipping. Returned merchandise must arrive within 30 days of Return Authorization.
To setup a Return Authorization, please call us, regrettibly we cannot setup RA's via email. Give us a quick call and we'd be happy to help get you all setup.